- OPENING HOURS
Monday-Saturday 9am – 3pm
Sunday 9am-11am
During these hours, your pet can be dropped off, picked up or collected. Outside of these hours, special requests can be made, however, it will incur an additional £25 fee. For pick up and drop off services/fees by Tudor lodge please see our website or speak to a member of staff.
Office is closed Easter Sunday, Xmas Day, Boxing Day, New Years Day
- CONTACT INFORMATION
Allowners must provide emergency contact details, other than their own, when booking into the office on day of arrival. Tudor Lodge kennels and cattery reserves the right to contact the appointed person at any stage during the period of boarding.
- VACCINATIONS
All pets boarded must be fully vaccinated and up to date, including the kennel cough vaccination for dogs which must have been done more than 14 days prior to boarding. Tudor Lodge kennels and cattery will not be responsible if a dog catches kennel cough during their stay due to it being an air borne virus. A current certificate of vaccination must accompany each pet. This certificate must remain with Tudor Lodge throughout the period of boarding. Failure to provide a valid vaccination record for pets will prevent them from boarding and may result in you being turned away when you come to drop them off. In this instance your booking may be cancelled, and you will remain liable for the full balance of fees for the stay.
- BOARDING FEES
Please refer to our current boarding fees on our website or enquire in our office. Boarding fees are charged for each day including drop off and pick up day and are inclusive of VAT at the rate of 20%. All fees must be paid in full on the date of collection before the pet is released back into the owner’s care. In the case where we deliver your pet/pets, all outstanding fees must be paid upon delivery before the pet is released back into the owner’s care. Sharing can only be undertaken with animals from the same family/household and is at the owner’s risk.
- CANCELLATION
Tudor Lodge reserves the right to charge the dates and times originally booked when cancelled or adjusted within 7 days of the boarding date. Deposit of 50% will be non-returnable if booking is cancelled within 7 days of boarding.
- BEDDING, FOOD and TOYS
Tudor Lodge provides all bedding and food for your pet including baskets and blankets. If you wish to bring your own bedding, we accept machine washable bedding only. Tudor Lodge Kennels is not responsible for any damages/wear during the boarding period. If you wish to provide food for your own pet, please advise Tudor Lodge on all dietary requirements. It is the owner’s responsibility to make sure they have all their belongings upon departure.
Toys may be supplied by the owners of the animal or by Tudor Lodge Kennels upon request and at the owners’ own risk.
- PAYMENT
Tudor Lodge accepts payment via debit/credit card, bank transfer or cash payments.
- MEDICAL
Tudor Lodge reserves the right to refuse admission to any animal showing signs of ill health. You must inform us of any illness or medical condition at the time of booking and a further update of the illness or condition when you bring them in for their stay. Tudor Lodge reserves the right to cancel any booking if they believe that the pet may be carrying a contagious illness. Tudor Lodge kennels and cattery is strict in this policy because we care about every pet staying with us and do not wish to knowingly accept a pet into our care that could put others at risk. Tudor Lodge is happy to administer any medication your pet requires. Please let us know the dosage and directions at time of booking in on your day of arrival. Tudor Lodge will not be held responsible for any adverse reactions to medication administered. There will be an additional charge for time critical medication (please see website for further details).
- VETERINARY
Should your pet become unwell during its stay with us, we will firstly endeavour to contact you and/or your emergency contact. In cases where we are unable to contact you or your emergency contact, we reserve the right to admit your pet into veterinary care. By signing these terms and conditions, you authorise Tudor Lodge kennels and cattery to arrange veterinary care and medical attention should we believe it be necessary. In the unlikely event of your pet passing away whilst in our care, it is our policy to ask the vet to store their body until your return. The owner will incur all veterinary costs. Whilst every possible care and attention is given to each animal left in our care, we cannot be held responsible for any loss either through illness or any other cause.
- NON-COLLECTION
Tudor Lodge Kennels reserve the right to re-home any animal/s not collected within 15 days of the stated collection date, if no communication from the owner is received. For all days the animal is left in our care after the pre-arranged collection date, the standard daily rate will be added to the bill.
- USE OF CONTACT DETAILS
I agree for Tudor Lodge Kennels to retain my contact information for use of future contact and possible marketing from Tudor Lodge Kennels. I understand my details will not be shared with outside organisations.
- PARKING
Tudor Lodge kennels and cattery will not be held responsible for any damage to vehicles or property belonging to customers while on the premises.
- PHOTOGRAPHS/SOCIAL MEDIA
We use photographs of our boarders on our social media pages and marketing materials. You have the right to opt out of this at any point, please let a member of staff aware of this. I agree to any photographs of my pet being used for marketing material on behalf of Tudor Lodge Kennels including social media use.
I hereby accept and agree to these Terms and Conditions outlined by Tudor Lodge Boarding Kennels and Cattery
